Why was I charged a fee for a failed transfer?
You may still be charged a processing fee even if a transfer fails because:
This fee is an actual cost incurred by Paywint for processing the transfer attempt, even though the transfer was unsuccessful.
When you submit a transfer request, the payment processor and banking networks still work to validate and process the transaction. These processing costs are non-refundable, regardless of the final outcome.
Can I get a refund for this fee?
Refunds are not typically issued because Paywint still incurs processing charges from payment networks.
However, if you believe the fee was applied in error, you can contact support for review.
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